Click & Collect as well as Returns & Exchanges
Unfortunately due to the manufacturing environment that we operate within, it is not safe or secure for customers to visit us in person at our Lordswood facility, however we do have an arrangement that does allow for customers to visit our Maidstone location to carry out certain services, as follows.
Click & Collect
Order and pay directly on the website, selecting "Collect from Maidstone" as your delivery option. Once your order is then ready to be collected we will email you with all the necessary details for you to collect your order. Our Maidstone collection point is in central Maidstone just meters from the Mall shopping centre.
You may return your order to our Maidstone location to save posting it to us. Your returned order will then be returned back to our office via our own delivery network, usually We will generally receive your order back at our office within a few working days.
Please note that our Maidstone location is unable to refund you at point of drop off. Refunds can only be made from our office once the item has been received back, and inspected.
Please include your original invoice as a member of staff in Maidstone will document the return, and sign your invoice for proof of receipt.
We can arrange for an exchange to be carried out at our Maidstone location.
If you would like to exchange an item, please contact us either by email, or phone with your request. We will process the details and arrange for any replacements to be delivered to our Maidstone location. Once ready for collection we will advise by email and you will be able to simply exchange the item.
Please bring all original paperwork with you as we will also supply you with new updated paperwork.
Our Maidstone location is open the following times
Monday to Saturday 09:00 - 16:30
Bank Holidays Closed
Click and collect is only available when the "Click and Collect" logo is displayed at the top of the page, or on the product details near the phone number.
In addition each product will have an estimated arrival date, if Click and Collect is available for that product.
We typically deliver each working day Tuesday to Friday.
Situated in Gabriel's Hill, just opposite The Golden Boot, and entrance to The Mall shopping centre our collection point is within the main shopping area of Maidstone.
The Jewellery Workshop
48 Gabriel's Hill
Terms & Conditions
Please note that The Jewellery Workshop acts purely as a collection and drop off point for Titan Jewellery, as a convenience to the customer, and are unable to offer any other service, such as refunds, feedback etc.
should you wish to discuss any matter regarding your order, returns, exchanges, refunds, feedback or general advice on a product then please contact Titan Jewellery direct who will be happy to help.
By using the "Click and Collect" service it is deemed that you agree with the above.